How do you manage problems or issues in your company? Emails, telephone, notepad, even post-its, are all the types of things that make dealing with a problem difficult – and that’s if it’s not forgotten altogether. In the age of digital and immediacy, a plethora of available online tools ensures efficient management and processing of issues, both internally and externally. Read on to find out how ticket management software can make you more efficient, from the moment the issue is registered to its final resolution.
What is online ticketing software?
Ticket management software, also called ticketing software, facilitates quick implementation of a technical support service both in-house and outside your company (for your customers).
An online ticketing solution for managing issues reduces the impact of problems on the different activities of the company, improving the performance of work teams and increasing the satisfaction of employees in their working environment.
In order to be efficient, working processes must be clearly defined. The service center must work in harmony with all of the teams. Computerizing the processing of issue-related tickets is the best way to facilitate this operation. The aim is to standardize and automate the tracking of these tickets using an easy ticketing system that tracks every issue and doesn’t lose tickets!
For example, if you encounter a problem that requires the intervention of the technical support team, issue management software allows you to communicate directly with the technical support service. No more being sent from department to department, writing countless emails… the people you need will be notified immediately.
Why use ticketing software?
Providing assistance to users is a key point to digitalize in business in order to improve performance. Digitalizing issue management makes it faster, more agile and more efficient. Each co-worker has a transparent view of each ticket, which renders the management of the problem more efficient and prevents duplication.
The best ticketing system will provide:
- Much faster input as a result of configuration and models created upstream.
- Secure centralization of data to facilitate the coordination of support teams.
- Automation of issue processing methods allowing co-workers to track their request.
Ticketing tools accelerate the creation and registering of requests
Users can declare issues via forms, templates or models, which allows them to provide a first description of the problem. Issues can then be allocated a priority level.
Ticketing tools centralize requests
Ticketing tools provide unique and standardized access for users to declare issues. These requests are collected and saved in a secure space, which reduces the risk of them going unnoticed or being lost. Equally, support teams have access to all of the data via a single interface, which facilitates the tracking of the processing of the different requests.
Ticketing tools reassure users
A ticketing tool not only accelerates the processing of requests, but also reassures users by allowing them to track the progress of their requests. This means that they can then organize their work schedule accordingly.
SocialJs Tickets: the features of our tool
Our software solution SocialJs Tickets is designed to meet the ticket management needs of businesses. Our primary goal is save you time on a daily basis and to simplify the management of your work.
SocialJs Tickets will facilitate your in-house communication with regard to:
- Problem resolution
- Project management
- Quality assurance
- Tracking your administrative tasks
SocialJs Tickets: the benefits of our software solution
SocialJs Tickets is a SaaS ticketing solution developed to improve the reactivity and efficiency of support services. Check out the main advantages of using our solution:
- Multi-profession software that is easy to configure, SocialJs Tickets adapts to your business and your specific requirements with a simple configuration of the tool.
- The application evolves with you; it follows the growth of your business and adapts to all sizes of organization.
- It is available on the Internet. SocialJs solutions do not require any installation and consequently have no installation fees.
- The data is stored on the cloud. SocialJs Tickets is a SaaS solution that can be accessed from anywhere on any medium as long as you have an Internet connection.
- Information feedback in real time improves the performance of your information system. The tool allows the support service to reply to requests with agility, speed and efficiency.
- The impact of issues on activities is reduced; users can track their request and adapt their activity accordingly.
- Ticket processing and resolution time is reduced as a result of quick and efficient internal communication.
- Different dashboards allow you to track your tickets and their priority.
- SocialJs Tickets is quick and easy to get the hang of thanks to a fun and ergonomic graphical interface.
You want to test the performance of a ticket management tool in real time? Try SocialJs Tickets for free. It’s simple, intuitive and user-friendly; you can’t go wrong.